Refund & Returns

We stand by the purity of our honey. If something isn’t right, we’re here to fix it.

Is Your Item Eligible?

✅

We Accept Returns If:

  • The jar arrived broken or leaking.
  • You received the wrong product (e.g., Sidr instead of Acacia).
  • The safety seal was tampered with upon arrival.
  • You report the issue within 24-48 hours of delivery.
❌

We Cannot Refund If:

  • The item has been opened and consumed (taste preference).
  • You simply changed your mind after the order was dispatched.
  • The report is made after 7 days of delivery.
  • The item was bought on a “Clearance Sale”.

🔄 Simple Return Process

1

Snap a Photo

If the item is damaged or wrong, please take a clear photo of the jar and the shipping label immediately.

2

Contact Us

Send the photo and your Order ID to our WhatsApp or Email. We usually respond within 2 hours.

3

Replacement or Refund

We will either ship a fresh jar to you (free of cost) or initiate a refund. You don’t always need to ship the broken glass back!

💸 Refund Timeline Once approved, funds are transferred within 3–5 working days.
🏦 Payment Modes Refunds are sent via Bank Transfer, JazzCash, or EasyPaisa.
🚚 Shipping Costs If the mistake is ours (damaged/wrong), we cover all delivery charges.

Start a Return Request

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*Bee Hive Honey reserves the right to refuse returns if we suspect policy abuse. Purity is our priority, and we ensure every jar leaves our facility in perfect condition.